Annual Report 2017 Enovos Luxembourg S.A.

18 19 Part I Our Mission 6 Part II Our Achievements 14 Part III Annual Accounts 22 Annual Report 2017 Enovos Luxembourg NATURSTROUM, FIX 1, FIX 3, NATURGAS … EXPANDING THE PRODUCT RANGE During 2017, our electricity and gas product range expanded to include further FIX products. Today Enovos customers have their choice of a large number of frequently updated products. Securing price stability for the longer-term, or going for flexible products, are alternative supply scenarios offered to our clients. NEW E-SHOP DIGITAL CUSTOMER JOURNEY With the launch of enodrive services, e-shop by enovos went live in June. By using our on- line shop, customers can learn more about our products and do their shopping in the most user- friendly way. In 2017, enovos.lu was restyled and is now continually updated. In 2018, we enter the final development phase of our new customer portal that offers a fully digital customer journey. FRANCE STABILISATION AND IMPROVEMENT In 2017, Enovos Luxembourg S.A. stabilised its sales to industrial customers in France for natural gas and increased them for electricity. The French energy market also faced important changes such as the implementation of power production capacity mechanism and the evolu- tion of regulation for gas storage obligations. Within this context, Enovos managed to maintain its existing portfolio within the large industrial consumers segment. One year after implement- ing its SME segment expansion strategy, Enovos France S.A.S. has finalised the set-up of its dedi- cated sales team. The first results are encourag- ing and Enovos will continue to strengthen its business with this segment. ENERGY MANAGEMENT AND TRADING A TRANSITION YEAR: INCREASED COMPETITIVENESS, TRANSPARENCY AND COST EFFECTIVENESS The EMT organisation and book structure was adjusted to make our gas and power activities more coherent, simple, transparent and cost effective. Projects ranging from trading over pricing, portfolio management, sales, and customer services, were initiated to improve automation and interconnection. The terms and conditions of two long-term commitments were commercially settled outside on-going arbitrage procedures, and group assets such as storage and the Cegyco Joint Venture activities, are now more actively integrated and steered within the EMT perimeter. ENODRIVE.LU LAUNCH OF FULLY DIGITAL OFFER A main pillar of sustainable mobility in Luxembourg is ecomobility; zero-emission electric vehicle use. By 2020, network operators will ex- pand the public charging infrastructure (Chargy) to 1,600 charging points. Based on this public charging infrastructure, Enovos launched the first enodrive services in 2017. Electric car drivers can choose the enodrive service corresponding to their needs. enodrive customers have access to the largest public charging infrastructure in Luxembourg. enodrive is fully digital and uses mKaartChargy as physical support. New enodrive services will be further developed and, in the near future, it should be possible for enodrive customers to use charging services abroad.