Annual Report 2017 Enovos Luxembourg S.A.

12 13 Annual Report 2017 Enovos Luxembourg Part I Our Mission 6 Part II Our Achievements 14 Part III Annual Accounts 22 How has your role as Chief Commercial Officer evolved? I took responsibility for the build-up of Technical Services and Distributed Renewables in Luxembourg. This recent addition to our business is part of our new strategy and within that, innovation and digitalisation will play a very important role. In addition to this, I took over a coordinator role in Luxembourg for all customer-relation- ship matters, with a view to achiev- ing a consistent approach towards Technical Services, Renewables and Energy Sales clients. The goal is not only to create synergies between the different departments, but also to gener- ate value for our customers. How has the field of new products of- fered to the customer been this year? 2017 saw a positive response to the introduction and promotion of several new products. We further developed our electromobility offer with our enodrive services. These services are combined with the mKaart Chargy and allow the customer to access all the public Chargy stations as well as the public and semi-public stations operated by our partners. We pursued our growth in electric mobility with more than 200 newly installed charging points in Luxembourg. Energy efficiency is another focus area. A prime example is our enolight programme, an all-inclusive lighting solution, for professional or industrial customers, that improves energy ef- ficiency and comfort for large sites. On the other hand, some things were not as successful as anticipated. It may have been too early to introduce smart applications like enocoach and enosmart to the market. We had some nice successes on the PV field in Belgium, where we installed large rooftop PVs for professional customers. Finally, in our core business of power and gas, our naturgas and naturstroum offers grew substantially. INTERVIEW The customer will play an essential role in the energy transition Jean-Luc Santinelli, Chief Commercial Officer of Enovos Luxembourg S.A. "We want to be a driving force in the energy transition." What is the focus going forward? We want to go deeper into the value chain, and to do this in line with the challenges and goals presented in the Rifkin study. We want to be a driving force in the energy transition. The consumer is an essential part of this, as he/she will be the prosumer of tomorrow. It is there- fore important that we develop our expertise in technical services; to develop more offers in the fields of energy efficiency, electromobility, decentralised energy production and all satellite domains. Digitalisation will become more and more important in this context. The customer will play an essential role in the energy transition, as well as the development of renewable energies and infrastructure.